Refund Policy

Effective: August 25, 2026

Facilitated identity-check sessions can create immediate third-party processing costs. Completed or substantially initiated verification requests are therefore generally non-refundable except where required by law or where MaxVFY determines that a billing or service error occurred. A purchase provides access to the applicable facilitated verification session or request and does not guarantee a VERIFIED result.

If a MaxVFY or identity-verification-provider technical failure prevents a newly purchased verification from being started, MaxVFY may restore the unused verification entitlement instead of issuing a cash refund when appropriate. A continuation or resubmission requested as part of the same verification does not by itself require a second purchase.

One-time verification requests

A one-time request purchase is intended for one new verification session started by the invited adult. If the recipient never starts the verification, the request may remain subject to invitation expiration and account-retention rules. Starting the verification can consume the purchased request even if the final result is not VERIFIED.

Monthly requester subscriptions

Monthly requester subscriptions renew automatically at the interval and amount displayed at checkout until canceled. Cancellation stops future renewals but does not normally refund the current billing period or restore allowances already used, except where required by law or where MaxVFY determines that a billing or service error occurred.

Account closure

Closing a MaxVFY account is separate from requesting a refund. If a requester account has an active or past-due monthly MaxVFY subscription, MaxVFY attempts to cancel that subscription before closing the account so future MaxVFY subscription renewals stop. Account closure does not normally create a refund for the current billing period, completed purchases, or verification sessions already started.

Refunds, chargebacks, or payment reversals may result in corresponding account, credit, subscription, or historical affiliate-commission adjustments. To request billing assistance, use the secure contact form and include the transaction reference, but do not submit full payment-card details.